Stenden (CHN) university: Master in International Service Management

The MA in International Service Management is not limited to one specific area, but prepares for the broad field of services. It is designed to provide you with the necessary academic, professional and personal competencies for managing service organisations. You develop an analytical and critical attitude towards service management concepts. You develop sound research and project management skills. After successfully writing and defending a dissertation, you are awarded the Master of Arts in International Service Management degree. Characteristics

• Research projects constitute the heart of the programme.
• The programme is based on constructivist learning principles and focuses on the acquisition and application of knowledge in the context of service management practices.
• The competencies obtained from the MA in International Service Management will allow you to introduce innovative service provision and contribute to the continuing success of service organisations.
• The programme is taught in groups of between 12 and 25 participants from a variety of countries to enhance exchange of experiences between different cultures.

Objectives The programme is intended to provide advanced knowledge in service studies, an in-depth perspective on service management theories, and insight into the implications for management practices. Through supervised research, you are brought to the forefront of academic knowledge in the broad field of service management. You are encouraged to perform in-depth studies about issues of personal interest, relevant to your academic and professional development. The main objective of the MA in International Service Management is that the graduates are capable of serving as internal or external consultants, conducting research, and offering advice related to the policies of service companies. Other objectives are:

• Acquisition of in-depth knowledge in a specific area of service management.
• Acquisition of service management research skills.
• Development of professional, academic, and personal competencies.

A successfully written and well-defended dissertation leads to the title of a Master of Arts in International Service Management. //Stenden (CHN) university